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Sunday 30 March 2008
March 29 Update From Hosting Provider
It looks like there's light at the end of the tunnel:

Update 29/03/08

We are continuing to move data off of the problematic file server but it’s a bit of a catch-22 because customers on that machine are continuing to add data at a very high rate. It filled up this morning for a while causing device full errors as well as mail problems and issues serving websites (when these fill up it causes problems across the board). To explain in more detail, when we move data it does not immediately disappear (there is a ’snapshot’ created of the old data that remains in case there was a problem with the move - that ensures that we do not lose customer data but until the admin team can check the move to make sure it went through properly we cannot delete the old data). We just did some of that and have some breathing room again and of course more moves are still in progress but we are asking customer on this cluster to help us by holding up on any non-essential uploads of data for the next couple of days. As soon as we have a significant portion of the data removed the problematic file server will begin to function properly (and additional moves will go much more quickly and smoothly) but right now we’re having trouble moving data more quickly than it’s being added by people. If everyone could please limit uploads to absolutely essential data until we reach the turning point where everything is working this will be resolved much more quickly (in other words if for example you are setting up a repository of large files you’ll actually be better off waiting a couple of days and getting the all clear from us on this issue because you’ll be able to access that data reliably instead of cramming it on there now and slowing the recovery process).

In the meantime we’ll be doing everything we can to safely and quickly move data off and get things back to normal.

Added information: Some of the people recently moved to the new file server are seeing errors because the data did not get set up completely (loading the site will work but just show an empty index). The admin team has been running an rsync that will fully restore all data and should hopefully finish by 9 PM PST - once that is finished all site and email data will be available for those users.

Posted by Glenn on Sunday March 30 2008 - 11:21:24 am | Read/Post Comment: 0 |printer friendly create pdf of this news item
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